Frequently Asked Questions
What is Ammolite?
Ammolite is an organic gemstone that originates from the fossilized shells of ancient Crustaceans. These Crustaceans belonged to the subclass Ammonoidea, and are referred to as Ammonites. Ammonites lived in ancient seas between 400 and 66 million years ago, becoming extinct at the end of the Cretaceous. These major predators lived in the Bearpaw sea, in present day Alberta. After death, their shells were buried in sediment. Unique pressure and temperature conditions caused the aragonite in the shells to form the spectacular gemstone Ammolite.
How rare is Ammolite?
Ammolite is considered the rarest gemstone on earth! Gem quality ammolite has only been found in one small deposit in Alberta, Canada. Ammolite is considered rarer than diamonds, rubies and sapphires due to its unique provenance and sole deposit. According to reports, the supply of Ammolite is thought to be very limited, and it may run out in the next 20 years. Despite numerous exploration efforts, no additional deposits of Ammolite have been discovered.
Where do you ship to?
We ship our ammolite worldwide! Canada, USA and rest of world.
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such non-personal and personal information for the following purposes:
To provide and operate the services;
To provide our users with ongoing customer assistance and technical support;
To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do we store, use, share and disclose your personal information?
Our company is hosted on the Wix platform. Wix provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with you?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do we use external other tracking tools?
This website may use tracking tools such as Google Analytics to improve user experience, customer satisfaction and to aid in promoting the company.
How can you withdraw your consent?
If you don’t want us to process your data anymore, please contact us.
Questions and our contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us.
What is your return policy?
Do to the unique nature of our one-of-a-kind ammolite gemstones & jewelry, we do not accept any returns or refunds.
Do I need an export permit for my Ammolite if I live outside of Canada?
In select circumstances, your purchase may require an export permit if being shipped outside of Canada. We will contact you at the time of your order and arrange any paperwork that may be required.
How do I care for my Ammolite?
Ammolite should be kept in a dry, stable environment near room temperature. It should not be immersed in water or have any other liquids applied. If your Ammolite gemstone gets dusty, or dirty, simply take a soft cloth and wipe the dust or finger prints off the surface. We apply a stabilizing epoxy resin which enhances, preserves and protects your Ammolite gemstone for years to come.
Will the price of Ammolite go up?
Ammolite has increased in price by roughly 300% over the last 10 years! While the future is always uncertain, the limited supply (deposit) of ammolite, along with its rapidly increasing popularity in jewelry, Feng Shui, and wellbeing crystals suggest the price will continue to rise. Prices may become volatile and skyrocket if the world's supply runs out in the next 20 years.
What causes the amazing colours in Ammolite?
The complete spectrum of colours visible in Ammolite is caused by light interference within the stacked layers of aragonite; the carbonate mineral Ammolite is composed of.
What forms of payment do you accept?
We currently accept online Credit Cards and Debit Cards using our online payment system powered by Square.
Do you offer any sales or discounts?
Yes! Sign up your email address to receive sales and discount notices!
Do you visit any trade shows?
Yes! We visit trade shows around North America each year. Email us at ChiAmmolite@gmail.com to see if we're coming to a show near you!
What is Feng Shui? What about Chi energy?
Feng Shui is the ancient Chinese practice of harmonizing the surrounding energy forces in one's environment for increased wellbeing, properity and happiness. Ammolite is believed to play a central role in harnessing, emitting and harmonizing the Qi "Chi" energy.